FREQUENTLY ASKED QUESTIONS

Why am I asked for my birth date when filling in my main contact information?
This is strictly for security purposes. Your birth date is used during the password recovery process. It is treated as
confidential information and cannot be viewed by any administrator.

I forgot my password. How do I find it?
Click on the “Forgot your password” link located on the Registration page. You will be asked to complete a few simple questions to verify your identity. The password will be e-mailed to you.

How will I receive my password if my e-mail address has changed from last year?
You will have a chance to edit your e-mail address during the Password Recovery process outlined above.

Is there a way of changing my password?
Yes. You may edit your password by clicking on the “Change your Password” link located under “Other Options” on
your main Family Profile. You may access your Family Profile by entering your existing e-mai address and Password
after clicking the Registration button on our website.

I could not print my invoice/confirmation page. Is there a way of printing my invoice after I have already
registered?
Yes. If you log back into the Online Registration site, you will receive a listing of all of your Registrants and you will be given the option to view and print the receipts from there.

How will I know if my child has been accepted to play this year?
You will be contacted by the Hawks Athletic Club when the registration has been processed.

When do I need to register my child for the next hockey season to be eligible for the early bird discount?
Anytime before August 1, you can register your child on line for next year’s hockey season to be eligible for the early bird discount and secure your current spot with the Hawks Athletic Club.

How much does it cost?
For all registration costs, please see Registration Fees or the current newsletter information which can be accessed
from the buttons on the left side of the website. After September 1st a late registration fee will be applied (an additional $25.00).

Can I pay with cheques?
Yes. Please submit your cheque with the receipt produced by the system to the Hawks Athletic Club.

Can I pay with cash?
Not on-line.

Can I pay by credit card?
Yes. The Hawks accept Visa or Mastercard. Please e-mail your Visa or M/C number, the expiry date and the amount to be charged to your card to hawksac@telusplanet.net. You will receive a credit card receipt in the mail.

Can I pay in instalments?
By cheque - yes. By credit card - no. Fees may be paid in two equal instalments by cheque. Payment in full is always appreciated, however, we will accept 50% dated immediately and the second 50% dated no later than November 1,
2008.

How do I know my registration is confirmed?
When you submit your registration form on-line, you will receive an e-mail. This e-mail will be a copy of your invoice or payment confirmation. A second e-mail or a phone call will follow with your official confirmation of acceptance into the Hawks Athletic Club. You can print this e-mail on your computer and keep it for your records. If you do not have an e-mail address, the you will receive a phone call.

When will I be contacted as to what team my child is on?
Teams will be determined shortly after the final evaluation. You should be contacted within a week of evaluations being completed. If you have not been contacted by this date, please e-mail the office, hawksac@telusplanet.net with your child’s name, age and your phone number. You can also leave the information on the Hawks Office phone at 780-453- 3666.

When does the hockey season start?
The season generally the beginning of October. Game schedules will be posted on the EMHA website. Practice and game schedules will be communicated to you by your team’s coach and/or manager.

Can I specify a certain coach or team that I want my child to play for?
Edmonton Minor Hockey Association requires that we tier players based on their skill level. You will only get a certain coach if your child is tiered to the same level that the person is coaching.

Can I request that my child play with his friend?
You can request that your child play with other players but we cannot guarantee they will play together unless they are of a similar skill level because of EMHA tiering policies. In Initiation 2A there is an attempt made to create equal teams of players with varying skill levels so there is a greater chance that your child can play with his friends.

What documentation do I need if I want to coach?
Please complete the Coaching Application Form found on the Hawks’ website.

I am moving to a new home. What address do I put on the form if we have not moved yet?
Please use your new address when registering. EMHA rules that residency from where you live on September 1. All new players will have to provide proof of residency. If you do not have your new phone number as yet - put in the phone number you have now and e-mail the Registrar at hawksac@telusplanet.net with your new phone number. It is the member’s responsibility to notify the hockey office in the event of move or contact information needs to be updated.

For any other questions please e-mail the Registrar at hawksac@telusplanet.net.

12839 - 141 Street Edmonton, Alberta Phone 780.453.3666 Fax 780.453.3633